Resume

Operations and engineering professional with transferable experience in service operations, project coordination, quality management, customer success, manufacturing support, BOM control, ECR/ECN processes, and field service. This portfolio demonstrates how that operational foundation connects to Business Controller responsibilities: project financial visibility, service contract performance, margin improvement, forecasting discipline, and KPI reporting.

Cross-functional communication with project managers, service leaders, and finance Operational-to-financial translation (scope, BOM, rework, warranty → cost & margin) Process discipline in ECR/ECN, quality, and installation support Customer-facing service coordination and warranty management Data-oriented reporting mindset (Excel / BI-style KPI analysis) Continuous improvement ownership with measurable outcomes

Service operations and field service coordination Project support through installation and handover phases Engineering change and BOM accuracy support Quality management and CAPA coordination Digital work instructions and manufacturing support Customer success and warranty/service coordination Operational improvement initiatives with KPI tracking

Understands how missing parts, rework, emergency service, delayed invoicing, and unclear scope affect service profitability. Experienced in connecting operational signals to financial impact — budget variance, forecast risk, cash flow timing, and margin erosion.

Microsoft Excel (advanced analysis, pivot tables, dashboards) Power BI / BI-style KPI reporting mindset ERP and project cost coding awareness Financial reporting concepts (budget, actual, LE, variance) Process mapping and continuous improvement (DMAIC-style thinking) Cross-functional stakeholder communication

Supported operational improvement initiatives with measurable KPI outcomes Improved visibility between engineering changes and downstream cost impact Coordinated cross-functional responses to quality and installation issues Built structured reporting approaches for service and project performance Demonstrated discipline in documentation, traceability, and process compliance

Email: ao8992@gmail.com Location: Marietta / Atlanta, GA Target Role: Business Controller – Marietta/Atlanta at Vanderlande